Frequently Asked Questions

PortfolioX is a property management platform for real estate investors. Track properties, leases, mortgages, taxes, insurance, back rent collection, and tenant communications — all from one dashboard.

Sign up for free — no credit card required. Enter your name, email, password, and organization name. You'll immediately have access to your dashboard where you can add your first property.

PortfolioX is a fully responsive web application that works on any device. You can access your dashboard, manage properties, and handle all tasks from your phone, tablet, or desktop browser.

Yes. You can invite team members to your organization with role-based access control. Four roles are available — Owner, Admin, Member, and Viewer — each with different permission levels to match your team structure.

Tenants have their own self-service portal where they can view lease details (rent, deposits, lease period), make rent payments, submit maintenance requests with photos, and download lease documents.

Tenants log in through a magic link sent to their email address. No password is needed — they simply enter their email and click the secure link to access their portal.

Yes. Tenants can choose to pay their full balance or make a partial payment of any amount toward their current balance.

Tenants can pay via credit/debit card or ACH bank transfer through the secure tenant portal, powered by Stripe. A check mailing option is also available for tenants who prefer to pay by mail.

Standard Stripe processing fees apply to card and ACH payments. The exact fee amount is calculated and displayed to tenants before they confirm their payment, so there are no surprises.

PortfolioX supports monthly, quarterly, semi-annual, and annual payment periods for lease rent. You can set the frequency when creating or editing a lease.

PortfolioX supports any property type — single-family homes, multi-family units, commercial properties, land, and more. Property type is a flexible field you can customize to fit your portfolio.

Leases track rent amount, pet rent, other income, security deposits, pet deposits, start and end dates, payment frequency, and associated tenant information. You can also upload lease documents for tenant access.

PortfolioX includes mortgage tracking with full amortization schedules, property tax tracking with due date reminders, insurance policy management with document uploads, back rent collection tracking, and per-property profit & loss statements and balance sheets.

Enter your mortgage details — principal, interest rate, and term — and PortfolioX generates a complete month-by-month amortization schedule showing principal paid, interest paid, and remaining balance for every payment.

Tenants submit requests through their portal with a title, description, category, and priority level. They can attach up to 5 photos per request. Landlords track requests through status updates — Open, In Progress, Scheduled, Completed, and Closed — and can add comments throughout the process.

Eleven categories are available: Plumbing, Electrical, HVAC, Appliance, Pest Control, Roofing, Flooring, Painting, Doors & Windows, Landscaping, and General.

Yes. All data is fully isolated per organization — no one outside your team can access your information. Payments are processed through Stripe's secure infrastructure, and API keys are stored with one-way encryption.

Yes. Users can enable TOTP-based two-factor authentication using any authenticator app such as Google Authenticator or Authy. Backup codes are also provided for account recovery.

Yes. Organization owners can enforce two-factor authentication for all team members. When enabled, any team member without 2FA set up will be required to complete setup before accessing the dashboard.

PortfolioX starts free forever for 1 property. Paid plans are available as your portfolio grows: Starter at $19/mo, Professional at $49/mo, and Enterprise at $99/mo. Annual billing saves 17% on all paid plans.

Yes. Upgrade instantly and get access to new features right away. Downgrading takes effect at the end of your current billing period.

No. All plans are month-to-month with no long-term commitments. Annual billing is available at a discount but can be canceled anytime.

You'll be prompted to upgrade to the next tier. Your existing data is never affected — you just can't add new properties until you upgrade.

PortfolioX sends automated email reminders for mortgage payments, property tax due dates, insurance renewals, late rent payments, and back rent invoices. Notification preferences can be configured in your settings.

Logged-in users can submit support tickets directly from the dashboard. You can also email us at support@portfolio.raiderx.net or call (806) 370-4500.

Support response times depend on your plan: Free plans receive community support (2-3 business days), Starter and Professional plans receive standard support (1-2 business days), and Enterprise plans receive priority support with a 4-hour response target.