Frequently Asked Questions

PortfolioX is a property management platform for real estate investors and landlords. Track properties, leases, mortgages, taxes, insurance, back rent collection, and tenant communications — all from one dashboard. Whether you manage 1 rental or 100, PortfolioX scales with your portfolio.

Sign up for free — no credit card required. Enter your name, email, password, and organization name. You'll immediately have access to your dashboard where you can add your first property. The entire setup takes less than 2 minutes.

Yes. You can invite team members to your organization with role-based access control. Four roles are available — Owner, Admin, Member, and Viewer — each with different permission levels to match your team structure.

No. PortfolioX is a cloud-based web application — just sign up and start using it from any modern browser. There's also a mobile app available for iOS and Android if you prefer a native experience.

Tenants have their own self-service portal where they can view lease details (rent, deposits, lease period), make rent payments, submit maintenance requests with photos, and download lease documents. It's designed to reduce back-and-forth between landlords and tenants.

Tenants log in through a magic link sent to their email address. No password is needed — they simply enter their email and click the secure link to access their portal. This eliminates password reset headaches for both you and your tenants.

Yes. Tenants can choose to pay their full balance or make a partial payment of any amount toward their current balance. All payments are tracked automatically so you always know the outstanding balance.

Yes. Tenants can submit maintenance requests directly from their portal with a title, description, category, priority level, and up to 5 photos. They'll receive updates as the request progresses through each status.

Tenants can pay via credit card, debit card, or ACH bank transfer through the secure tenant portal. A check mailing option is also available for tenants who prefer to pay by mail.

Standard processing fees apply to card and ACH payments. The exact fee amount is calculated and displayed to tenants before they confirm their payment, so there are no surprises. PortfolioX does not add any additional fees on top of processor rates.

PortfolioX supports monthly, quarterly, semi-annual, and annual payment periods for lease rent. You can set the frequency when creating or editing a lease.

Payments typically deposit to your bank account within 2 business days. You can track all payment statuses in real time from your dashboard.

PortfolioX supports any property type — single-family homes, multi-family units, commercial properties, land, and more. Property type is a flexible field you can customize to fit your portfolio.

Leases track rent amount, pet rent, other income, security deposits, pet deposits, start and end dates, payment frequency, and associated tenant information. You can also upload lease documents for tenant access through their portal.

Yes. The number of properties you can manage depends on your plan — Free supports 1 property, Starter supports up to 10, Professional up to 50, and Enterprise is unlimited. Upgrade anytime as your portfolio grows. See pricing details.

PortfolioX includes mortgage tracking with full amortization schedules, property tax tracking with due date reminders, insurance policy management with document uploads, back rent collection tracking, and per-property profit & loss statements and balance sheets. Professional and Enterprise plans also include a full general ledger with double-entry bookkeeping.

Enter your mortgage details — principal, interest rate, and term — and PortfolioX generates a complete month-by-month amortization schedule showing principal paid, interest paid, and remaining balance for every payment.

Yes. PortfolioX generates per-property P&L statements and balance sheets so you can see exactly how each property in your portfolio is performing financially.

Tenants submit requests through their portal with a title, description, category, and priority level. They can attach up to 5 photos per request. Landlords track requests through status updates — Open, In Progress, Scheduled, Completed, and Closed — and can add comments throughout the process.

Eleven categories are available: Plumbing, Electrical, HVAC, Appliance, Pest Control, Roofing, Flooring, Painting, Doors & Windows, Landscaping, and General. Categories help you organize and prioritize incoming requests.

Yes. You can assign maintenance requests and work orders to specific team members. Assignees receive email notifications and can update the status as work progresses.

Yes. All data is fully isolated per organization — no one outside your team can access your information. Payments are processed through PCI-compliant infrastructure, and all connections use TLS encryption. API keys are stored with one-way encryption.

Yes. Users can enable TOTP-based two-factor authentication using any authenticator app such as Google Authenticator or Authy. Backup codes are also provided for account recovery.

Yes. Organization owners can enforce two-factor authentication for all team members. When enabled, any team member without 2FA set up will be required to complete setup before accessing the dashboard.

Tenant data is isolated at the organization level, meaning tenants can only see their own lease, payment history, and maintenance requests. Magic link authentication ensures secure, passwordless access to the tenant portal.

PortfolioX starts free forever for 1 property. Paid plans are available as your portfolio grows: Starter at $19/mo (up to 10 properties), Professional at $49/mo (up to 50 properties), and Enterprise at $99/mo (unlimited). Annual billing saves 17% on all paid plans. See full pricing.

Yes. Upgrade instantly and get access to new features right away. Downgrading takes effect at the end of your current billing period. No penalties or fees for changing plans.

No. All plans are month-to-month with no long-term commitments. Annual billing is available at a discount but can be canceled anytime.

You'll be prompted to upgrade to the next tier. Your existing data is never affected — you just can't add new properties until you upgrade.

The Free plan itself is a full-featured trial — there are no feature restrictions, just a 1-property limit. This lets you evaluate every feature before committing to a paid plan.

PortfolioX sends automated email reminders for mortgage payments, property tax due dates, insurance renewals, late rent payments, and back rent invoices. Notification preferences can be configured in your settings.

Yes. Each user can configure their notification preferences from the Settings page. You can toggle individual reminder types on or off, including task alerts, payment reminders, and maintenance updates.

Logged-in users can submit support tickets directly from the dashboard. You can also email us at support@portfolio.raiderx.net or call (806) 370-4500.

Support response times depend on your plan: Free plans receive community support (2-3 business days), Starter and Professional plans receive standard support (1-2 business days), and Enterprise plans receive priority support with a 4-hour response target.

Yes! PortfolioX has a mobile app for both tenants and property managers. Tenants can pay rent, submit maintenance requests, and view their lease. Managers can view dashboards, manage properties, and handle tasks on the go.

The mobile app is included with all plans at no extra cost. Download it from the App Store or Google Play and sign in with your existing PortfolioX account.

Yes, tenants can make rent payments directly from the mobile app using credit card, debit card, or ACH bank transfer. The same secure payment flow is available on both web and mobile.

PortfolioX offers similar core features at a fraction of the cost. Buildium starts at $55/mo for just 20 units, while PortfolioX starts free with no per-unit pricing. Both platforms offer tenant portals, maintenance tracking, and financial tools — but PortfolioX is built for simplicity and speed. See our detailed Buildium comparison.

AppFolio targets larger PMCs with a minimum of 50 units at $1.49/unit/mo. PortfolioX has no minimum requirements and flat-rate pricing, making it ideal for independent landlords and small portfolios. See our detailed AppFolio comparison.

Absolutely! PortfolioX was built specifically for independent landlords and small property management companies. Our free tier lets you manage 1 property with full features — no credit card required. As your portfolio grows, affordable paid plans scale with you.

Yes! Migration is straightforward. Add your properties, set up leases, and invite tenants. Most landlords are fully set up within an hour. Check out our migration guides for step-by-step instructions.

Yes, API access is available on the Enterprise plan. Our RESTful API supports property, lease, tenant, and payment operations, allowing you to build custom workflows and connect PortfolioX to your existing tools.

PortfolioX includes secure payment processing, transactional emails, and more. We're continuously adding new integrations. Enterprise customers can build custom integrations via our API.

PropertyCam is PortfolioX's built-in photo documentation system. It turns your phone into a property documentation tool — every photo is automatically linked to a property, lease, or maintenance request with GPS coordinates and timestamps for legal proof.

PropertyCam accepts JPEG, PNG, WebP, and HEIC files up to 15 MB each. Photos are automatically compressed for fast loading while originals are preserved for full-quality access.

When you upload a photo, PropertyCam can burn the GPS coordinates, timestamp, and property address directly into the image. This creates tamper-proof evidence for insurance claims, deposit disputes, and legal documentation. Available on Starter plans and above.

Yes. Create secure sharing links for any set of photos or a complete inspection report. Links can be set to expire after a certain number of days or after a maximum number of views. Recipients don't need a PortfolioX account to view shared photos.

Create or customize inspection templates with rooms and checkpoints. During an inspection, walk through each room, rate conditions on a 5-point scale (Excellent to Damaged), add notes, and attach photos. When complete, generate a professional PDF report. You can also link move-out inspections to move-in inspections for side-by-side comparison — perfect for security deposit disputes. Available on Professional plans and above.

Storage varies by plan: Starter includes 1 GB, Professional includes 25 GB, Enterprise includes 100 GB, and Property Management includes 256 GB. Photos are automatically compressed to save space while preserving originals for full-quality access.

Yes. On Professional plans and above, you can draw arrows, circles, rectangles, and text directly on photos to highlight damage, issues, or areas of concern. Annotations are stored as overlays — the original photo is never modified.

For property managers, yes. PropertyCam provides GPS-stamped photos, inspection workflows, sharing, and PDF reports — all built into your property management platform. Unlike CompanyCam ($19/user/month), PropertyCam is included in your PortfolioX subscription at no extra per-user cost.